EDUCATION CALENDAR

This course has been designed to help improve written, oral and negotiating skills within the construction industry.

Course Details:

• Define a conflict
• Identify the stages of conflict
• Understand the importance of communication
• Use assertiveness techniques to get their point across
• Deal with difficult people more effectively
• Recognize the criteria for an effective negotiator
• Understand how power can be used/abused in negotiation
• Identify when to close negotiations

CREDITS:

This course has been accredited by the Canadian Construction Association (CCA) for two (2) credits towards Gold Seal Certification upon successful completion of this course. *A final mark of 75% is required in order to receive a certificate of completion.

CANCELLATION & SUBSTITUTION POLICY: 

Payment is non-refundable. Complimentary substitution of another member of your company is accepted prior to the start.

CONTACT: 

For more information e-mail us at [email protected] or phone 604-294-3766